For over 25 years Rolo has provided renowned service and quality vehicles for domestic and international tourists, business travellers, local renters, and group transport rental needs. Rolo is Australias fastest growing and most respected private car rental company, servicing Brisbane Airport, Brisbane City, Gold Coast Airport and Gold Coast City as well as the Sunshine Coast and Sydney City with its highly respected and renowned service. Over the past 9 years Rolo has developed to become an industry leader and specialist in group transport minibus and van rentals and commercial rentals through its acquisition of Van and Bus Hire Australia.
Recognised as an industry leader, Rolo has developed a solid reputation throughout the industry for providing great service and rates. High company standards allow us to retain a strong return customer base and provide a well structured and developed business. Rolo Rent A Car was founded in 1978, specialising in providing second hand vehicles to its local customers. Since then Rolo has grown to offer its services from Brisbane to Sydney, and now provides both brand new cars and near new (late model) cars for customers who demand new vehicles as well as those who prefer to save on costs and drive near new (late model) vehicles. In 1995 Rolo Rent A Car acquired Van and Bus Hire Pty Ltd - a company that specialises in van, minibus, trailer and commercial vehicle rental. The combination of these companies has provided great synergies and has led to Rolo Rent A Car / Van and Bus Hire developing into a strong and mature business catering to the local market, tourism requirements, multi vehicle group transport needs, commercial demands, and specialised vehicle requirements from the government. Rolo has provided its vehicles for numerous special events such as providing its entire minibus fleet and people mover fleet to transport the delegates of CHOGM (The Commonwealth Heads Of Government Meeting.) Rolo Rent A Car / Van and Bus Hire also provided its entire People mover and Minibus fleet for the recent 2000 Olympic Games held in Sydney. Our Staff Rolo values its staff as its greatest asset and recognises that its future success depends largely on developing a well skilled workforce who develop confidence and trust in their company and service. Points of Interest - Rolo provides a wide range of rental vehicles. From small budget cars for couples and single travellers to intermediate and large cars and mini vans for travelling families. Rolo now boasts the largest fleet of 12 seater minibuses and 8 seater vans of any single rental site in Australia – for when you really need to move a lot of people.
- Rolo has a proud history and today thanks its development to a strong return customer base, helpful staff and high company standards. Rolo is a dedicated company whose reputation and service quality instils complete trust.
- Rolo utilises only proven vehicle types. Rolo primarily provides Toyota vehicles for its small and family car categories as well as people moving vehicles. Mercedes Benz is the brand of choice for the larger commercial vehicles.
Our Vision Rolo Rent A Car / Van and Bus Hire will continue to develop strong structures to become a dominant Australia wide car rental company providing solutions for tourism, local, commercial requirements as well as its specialised and highly developed group transport and minibus rental business. Our Values - Professionalism: To always act in a manner which improves the reputation of Rolo Rent A Car / Van and Bus Hire.
- Teamwork: To always act as a team – assisting in the development of fellow colleagues skills and confidence and to work effectively and co operatively as a team.
- Accountability and Performance: To perform to the best of individual’s abilities and to be accountable for those actions.
- Enjoy and Develop: To enjoy working at Rolo Rent A Car / Van and Bus Hire and to assist and provide feedback in where Rolo can be developed further.
Rolo Hire Rental Terms for travel between 01-Jan-2008 and 31-Dec-2008
Terms of booking on this website
Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.75% credit card charge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Car rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 25.00
To add or remove extras to/from a confirmed booking: 10.00
Motorhome rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 75.00
To add or remove extras to/from confirmed booking: 20.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
Rolo Hire InsuranceInsurance Information:
All Rolo Rent A Car vehicles are fully covered for any bodily injury or property damage caused to Third Parties by the rental vehicle, in accordance with the legal requirements of Australia of rental. This cover is automatically included in the rental at no extra cost. Rolo Rent A Car offers the following packages to reduce your damage loss liability fee in the event of accident. The available Collision Damage Waiver Fee (CDW) (Seen as WAIVER in the online booking screen "Options") reduces the Damage Liability Fee (DLF) in the case of loss or damage to the Rolo vehicle (excluding Windscreen, Headlights and Tyres). Note: Warning - Drivers beware - Renters Responsibility: Overhead, Tree, Pole, Undercarriage, Reversing, Animal, Abuse and Negligence are not covered by our liability or "Waiver" reduction. The additional cover for Windscreen, Headlight and Tyre cover costs $3.30 per day (Seen as TYREWI in the online booking screen "Options"). Please ask our friendly staff if you have questions about this coverage. Below are the Collision Damage Waiver (CDW) reduction options. Please note - amounts marked * are subject to Goods and Services Tax of 10%. Note: Items marked in brackets are the abbreviations listed in the "Options" section of the Rolo online booking and reservation system. Insurance and Protection - Collision Damage Waiver (WAIVER)
Yes your Rolo vehicle is insured before you decide to take out additional WAIVER (Collision Damage Waiver Options). Your vehicle has the following liability Getz, Echo:Standard Liability: $2100*. Reduce to $290* for $15.00/day (Waiver) Corolla, Camry, Ford Wagon:Starting Liability $2500*. Reduce to $290* for $15.00/day (Waiver) 8 Seater & 12 Seater: Starting Liability $2500*. Reduce to $450* for $20.00/day (Waiver) Additional Cover for Tyres, Headlights and your Windscreen is available for $3.30 per day. Many companies do not offer this option, and is provided by Rolo to cover you for a cracked windscreen or broken headlight that you may incur while undertaking a rental. |
